Effective Date: [Insert Date]
At Ndis Cleaning Care, we are committed to protecting the privacy, confidentiality, and personal information of all clients, including NDIS participants, support coordinators, families, and website visitors. As a registered NDIS service provider in Australia, we adhere to the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and all relevant NDIS Quality and Safeguards Commission requirements.
This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you interact with our services, website, or team.
We collect personal information to provide cleaning, gardening, and support services effectively, safely, and in accordance with NDIS standards.
This may include:
Full name
Address and contact details
Email address and phone number
Date of birth
Emergency contact information
Billing and payment details
NDIS number (optional)
NDIS plan information (if provided)
Preferences, service requirements, and accessibility needs
With your consent, we may also collect information related to:
Health conditions relevant to service delivery
Support needs or mobility requirements
Disability-related information for safety and care planning
Sensitive information is only collected when necessary and with your express permission.
When you interact with our website, we may automatically collect:
IP address
Browser type
Page views
Cookies and analytics data
This helps us improve website performance and user experience.
We collect personal information in several ways, including:
When you contact us by phone, email, or online form
When you request a quote or book a service
Through support coordinators, plan managers, or carers (with consent)
During service delivery
When you visit our website
We only collect information that is necessary to deliver safe, high-quality, NDIS-compliant services.
We use your personal information to:
Provide NDIS cleaning and related services
Communicate about bookings, schedules, and updates
Create service agreements and care plans
Manage invoices, payments, and NDIS claims
Ensure safety, accessibility, and personalised support
Comply with the NDIS Code of Conduct, Quality Indicators, and legislation
Improve our services, staff training, and customer experience
Respond to enquiries or feedback
We do not use your information for marketing without your consent.
We may share your information with:
Support coordinators
Plan managers
NDIS representatives
Third-party contractors who assist with service delivery (only when required)
IT and administration providers who help us operate securely
Government agencies when required by law
We do not sell, rent, or trade personal information to any external parties.
All third-party providers are bound by confidentiality and must follow strict privacy and security obligations.
Protecting your information is a top priority. We store records in secure systems using:
Encrypted digital databases
Password-protected systems
Restricted staff access
Secure file management practices
Regular data backups
Ongoing cybersecurity monitoring
Paper documents, where used, are stored in locked facilities and disposed of securely.
We take reasonable steps to prevent:
Unauthorised access
Loss or misuse of information
Modification or disclosure
Cybersecurity breaches
You have the right to:
Access the personal information we hold about you
Request corrections if information is inaccurate or incomplete
Ask how your information is being used
To request access or changes, contact us at:
📩 info@ndiscleaningcare.com.au
We will respond promptly and comply with Australian Privacy Principles.
As an NDIS participant or representative, you have the right to:
Be informed about how your information is collected and used
Provide or withdraw consent
Request anonymity where possible
Lodge a complaint if you believe your privacy has been breached
We respect and uphold all rights under the NDIS Code of Conduct and the Privacy Act 1988.
Our website may use cookies, analytics tools, and tracking technologies to enhance user experience and measure performance. Cookies do not identify you personally.
You can disable cookies in your browser settings at any time.
External links on our website may lead to third-party sites. We are not responsible for the privacy practices of other websites.
We retain information only for as long as necessary to:
Deliver services
Meet legal, insurance, and NDIS compliance requirements
When information is no longer required, we destroy or de-identify it securely.
If you have concerns or believe your privacy has been breached, please contact us immediately:
📩 info@ndiscleaningcare.com.au
📞 [Insert Phone Number]
We will investigate your complaint in accordance with the NDIS Complaints Management and Resolution Framework.
If you are not satisfied with our response, you may contact:
We may update this policy from time to time to reflect:
Legal changes
NDIS practice standards
Improvements to our systems or services
The updated version will always be available on our website.
For questions or concerns about this Privacy Policy, please contact:
Ndis Cleaning Care – Sydney, Australia
📩 info@ndiscleaningcare.com.au
🌐 www.ndiscleaningcare.com.au